Our precious guests,

After the Covid-19 pandemic, as Samara Hotel, we would like to share with you the measures and practices taken to protect you from the Covid epidemic, so that you, dear guests, can experience your holiday in peace and accumulate good memories.

In our hotel, the suitability and safety of all the services offered to our guests are guaranteed under the Rentokil Simply Safe FOOD SAFETY Food and Water Safety Risk Management Program.

While organizing additional applications, the criteria of "Ministry of Culture and Tourism Safe Accommodation Facility" and "WHO Hotels" CDC, FDA and T.C. Guidelines and all related circulars of the Ministry of Health related to COVID-19 are taken as reference and prepared in accordance with the laws of protection of personal data.

Applications in the Hotel:

The information about the social distance defined in the instructions and rules prepared for the protection of the social distance has been suspended in the fields.

FAMILY AREAS: Family areas have been created so as not to violate the general social distance rules. Social distance rules are not valid for families.

DISINFECTANTS: Our hotel has alcohol-based hand sanitizer approved by the Ministry of Health and disinfectants approved for surfaces. All chemicals have MSDS.

COVID-19 AND HYGIENE APPLICATIONS TRAININGS IN OUR HOTEL

COVID-19 AND HYGIENE APPLICATIONS INFORMATION MATERIALS:

INFORMATION OF THE GUEST: The precautions taken and practices regarding the COVID-19 AND HYGIENE APPLICATIONS in our hotel were conveyed to the guests with information boards and brochures and they were informed.

MAINTENANCE ACTIVITIES: The maintenance activities carried out in our hotel are defined in the Technical Service instructions. The maintenance is carried out by the employees of our organization or specialized service companies. Maintenance activities outsourced by specialist firms are described below, and records and contracts related to these maintenance activities are maintained.

NATURAL VENTILATION: Natural ventilation is provided in our hotel in open areas, bars, in our restaurant and in every possible area. Natural ventilation is available in every region, and natural ventilation is used in all general areas of use. Fresh air is available in the kitchen. The rooms are equipped with a balcony. Natural ventilation is available.

GUEST'S ENTRANCE TO THE HOTEL:

It has been written with warnings that the guests comply with the social distance rule. The rule of 1 meter is valid for elevators, family members are excluded from the rule.

INFORMATION OF THE GUEST: The Front Office staff / Guest Relations Officers, who provide the guest with information about the practices and rules at the entrance to the facility, have received the necessary training and have detailed information about all the applications. Written instructions were given to them regarding the practices they performed. During the transfer of this information, the principle of maintaining social distance is applied and the employee is required to wear a mask.

There is a hand disinfectant in the reception area, which is the entrance area of ​​our facility, and its usage is reported and reminded with panels. A mask is given to the requesting guest at the reception.

Regulations in General Areas

a) Guest Rooms

b) Kitchens

There are cleaning plans prepared for all food production kitchens in our hotel.

c) Eating & Drinking Units

In all areas (restaurant, bars) that the guest uses, reminders are provided with the warning signs made through the necessary signs to inform the social distance rule, and the effectiveness of the applications is controlled.

The following principles are followed in order to prevent social distance contamination in service and presentation processes in our hotel.

At all points of food consumption in our hotel (restaurants, bars, presentation areas are cleaned and disinfected daily, these processes are carried out under the responsibility of the stewarding department. Cleaning procedures are prepared by the practitioners.

All hand tools used in restaurants, bars are disinfected before and after use. The cleaning and disinfection periods of all equipment in the presentation and service areas are determined in the cleaning plans and applications are recorded.

Mobile machines (tea / coffee machine, dispenser, beverage machine and similar devices) which are in common use are provided only to the areas that the responsible employee can give and are given / distributed by our employees.

Non-disposable service materials are disinfected at the service tables after each use, unnecessary material is not placed on the tables. The service materials placed on the table are planned for single use or as little material as possible and are washed after each guest use, and no material is left on the table for the next guest.

The following principles are followed in order to prevent the contact of guests with food in service and presentation processes in our hotel.

In open buffet presentations, the access of the guest to the strip barrier kiosks has been cut off. After the strip barrier, the guest plate is given by our employees.

There is a hand disinfection apparatus that works in kitchen areas (restaurants, fast food units, bars) and can be accessed at the guest usage points at all points where food production and presentation is provided.

d) Swimming Pools and Beaches

Chlorine level in pool water is kept between 1-3 ppm in outdoor pools and 1- 1.5 ppm in indoor pools and recorded 3 times a day. There are 7 indoor and 5 outdoor, 7 pools in our establishment.

The suitability of the disinfection conditions of the pools is verified by the expert pool company by measuring the results monthly

In addition, samples are taken by companies approved by the Ministry of Health and their suitability is confirmed by laboratory analyzes.

All the pool areas in our hotel are cleaned in accordance with the cleaning plans prepared and these processes are carried out under the responsibility of the Chief of the Department. Toilets, showers and changing cabinets are checked at regular intervals every hour, cleaned and disinfected and processes are recorded at two hour intervals.

The entire pool and beach area has been arranged taking into account the social distance.

e) Fitness Hall & SPA Areas (Turkish bath, sauna, massage rooms and care units)

Necessary precautions have been taken to protect the social distance and avoid intensity of use in the Fitness Hall & SPA areas. The number of people who can use the SPA area sections in the same area has been determined and written in the entrance. Reservations are made in line with these numbers.

Guests using the Fitness Hall & SPA areas and the areas they use are recorded at the entrance and these records are kept until the end of the season.

There are hand disinfection apparatus at the entrance of the fitness and SPA areas.

It is mandatory for the staff working in the Fitness Center & SPA areas to wear masks and gloves during the work. In cases where gloves cannot be used in the provision of massages, scrubs etc. services, additional attention is paid to hand hygiene

Despite Legionella growth in SPA areas, effective measures are guaranteed under the Rentokil Simply Safe Food and Water Safety Risk Management Program.

All SPA areas are cleaned and disinfected daily and guest contact surfaces are cleaned after each use.

All surfaces of the sports equipment are cleaned and disinfected at the end of the day.

f) Animation Rooms and Other Activities

Animation programs are also paid attention not to have social interaction, and the stage area in the sea bar, which is open for night shows and live music, is organized. Sports activities where social distance cannot be maintained have been canceled.

Only playground area for children guests is open to service with certain rules.

Samara Hotel Management